These terms and conditions govern your use of BingoBongo Stars Casino and form a binding legal agreement between you and the operator. By creating an account and using the platform, you acknowledge having read, understood, and agreed to these terms in full. Please review them carefully before proceeding.

Account Registration

Eligibility requires that you meet the minimum legal age for gambling in your jurisdiction, which is 18 years in the United Kingdom. You must provide accurate personal information during registration, including your full legal name, residential address, date of birth, and contact details. Submitting false information constitutes grounds for immediate account termination and forfeiture of funds.

Each person may hold only one account at BingoBongo Stars. Creating multiple accounts violates these terms and results in closure of all accounts and confiscation of balances. This restriction prevents bonus abuse and maintains fairness across the player community.

Account security remains your responsibility. Choose strong passwords combining letters, numbers, and special characters, and never share login credentials with third parties. You bear liability for all activity occurring under your account credentials, whether authorised by you or not.

Deposits and Withdrawals

Deposits must originate from payment methods registered in your name. Third-party payments are strictly prohibited to comply with money laundering regulations and protect against fraud. Accepted payment methods include UK debit cards, e-wallets, and bank transfers, subject to minimum and maximum limits specified on the banking page.

Withdrawal requests require account verification through submission of identification documents proving your identity and address. Standard documents include passport or driving licence for identity, and recent utility bill or bank statement for address confirmation. Processing begins only after verification completes successfully.

Withdrawal processing times vary by payment method, typically ranging from instant for e-wallets to five business days for bank transfers. The casino aims to process requests promptly, though external factors like bank processing schedules may extend timeframes beyond our control.

Bonuses and Promotions

All bonuses carry specific terms including wagering requirements, eligible games, maximum bet restrictions, and expiration periods. These terms display clearly on the promotion page and in your account bonus section. Failure to comply with bonus terms results in bonus forfeiture and potential removal of associated winnings.

Wagering requirements specify how many times you must wager bonus funds before converting them to withdrawable cash. A 35x requirement on a £100 bonus means wagering £3,500 before withdrawal becomes possible. Different games contribute at different rates towards wagering, with slots typically contributing 100% whilst table games contribute less or nothing.

Maximum bet restrictions prevent players from making large wagers using bonus funds to quickly meet wagering requirements. Exceeding the maximum bet invalidates the bonus and any winnings generated from it. Standard maximum bets are £5 per spin or hand whilst playing with active bonuses.

Bonuses expire after specified periods, usually 28 days from issuance. Failing to meet wagering requirements within this timeframe results in forfeiture of remaining bonus funds and any associated winnings.

Gameplay Rules

All games use certified random number generators ensuring fair and unpredictable outcomes. Results cannot be manipulated by players or the casino, with independent testing agencies regularly auditing our systems to verify integrity.

Irregular play patterns designed to abuse bonuses or manipulate games result in account suspension and investigation. Examples include betting opposite outcomes simultaneously, using software to automate play, or coordinating with other players to manipulate results.

The casino reserves the right to void bets or game results if technical malfunctions occur. In such events, stakes are refunded but no winnings are paid. Continued play after becoming aware of malfunctions may result in account termination.

Responsible Gambling

BingoBongo Stars promotes responsible gambling through multiple tools including deposit limits, session reminders, loss limits, and self-exclusion options. Players are encouraged to use these features to maintain control over gambling activity.

Self-exclusion requests take effect immediately and cannot be reversed during the chosen exclusion period. The casino makes reasonable efforts to prevent excluded players from creating new accounts, though ultimate responsibility for refraining from gambling rests with the individual.

Persistent attempts to circumvent self-exclusion or responsible gambling measures may result in permanent account closure and reporting to external exclusion services.

Limitation of Liability

BingoBongo Stars operates on an “as is” basis without warranties regarding uninterrupted service or error-free software. Whilst we strive for reliability, technical issues occasionally occur beyond our control. The casino bears no liability for losses resulting from service interruptions, software errors, or connectivity problems.

Maximum liability for any claim arising from these terms is limited to the amount you deposited during the preceding three months. Indirect or consequential damages including lost profits or emotional distress are excluded from liability.

Intellectual Property

All content on BingoBongo Stars including logos, graphics, text, and software remains the intellectual property of the operator or licensed third parties. You may not reproduce, distribute, or create derivative works from casino content without explicit written permission.

Game content including graphics, sounds, and game mechanics belongs to the respective developers who license it to the casino. Unauthorised use of this content infringes copyright and may result in legal action.

Account Closure

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after verification, provided you have met all outstanding wagering requirements and not violated terms of service.

The casino reserves the right to close accounts for any reason including but not limited to terms violations, irregular play patterns, or business decisions. In such cases, legitimate balances are returned after deducting any bonus funds or winnings obtained through fraudulent activity.

Amendments

These terms may be updated periodically to reflect legal changes, operational requirements, or policy adjustments. Continued use of the platform after amendments are posted constitutes acceptance of revised terms. Material changes will be communicated via email or prominent site notices.

Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes arising from these terms or your use of BingoBongo Stars shall be resolved through UK courts, whose decisions are final and binding.

Contact Information

For questions regarding these terms, contact customer support via live chat or email. We aim to respond to all enquiries promptly and resolve concerns to your satisfaction.